Refund and Return Policy

We stand behind the quality of our products and offer a 35-day return and refund policy for all wholesale orders.

Conditions for returns and refunds:

  • Items must be returned in their original, unused condition with all packaging intact.

  • Refund requests must be submitted within 35 days of the delivery date.

  • Shipping fees for returns are the responsibility of the buyer, except in cases of defective or incorrect items.

  • Once the return is received and inspected, refunds will be processed within 7 business days.

Refunds are issued via the original payment method. For assistance with returns or refunds, please email wholesale@tsubaki-us.com with your order number and details of the issue.

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Our information

We provide authorization for selling products on Amazon and other online platforms, including Walmart and TikTok Shop. Our documentation ensures compliance with platform requirements. Partner with us to expand your online business seamlessly.

  • Address

    125 MAIN STREET,APT 467 LOS ANGLES,CALIFORNIA 90001

  • Phone

    +1 (934)-201-3811

  • Open hours

    Monday to friday 09:30 - 18:30 saturday & sunday 10:00 - 17:00

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